Cancellation Policy

01Cancelling a Booking or Coaching Session

You may cancel a driving range bay booking or coaching session through your member dashboard or by contacting us. Notice periods are as follows:

• Driving range bays: at least 24 hours before the scheduled time for a full refund or free reschedule.
• VIP pods: at least 24 hours before the scheduled time.
• Coaching sessions: at least 48 hours before the appointment.
• Cancellations within the notice period are charged at the full booking value.

02Cancelling an Event Registration

Paid event registrations may be cancelled before the event's registration deadline shown on the event page. After the deadline, registrations are non-refundable and non-transferable unless the event itself is cancelled by Gconcept.

03Cancelling a Package

Packages that have not been used may be cancelled within 7 days of purchase for a refund, less any applicable administrative fee. Packages with any sessions redeemed are non-refundable, though remaining sessions remain valid until the package expiry date.

04How to Cancel

To cancel, log in to your member dashboard, open the relevant booking or event registration and select Cancel, or email gconcepts@gconceptgolf.com with your reference number. Cancellations are confirmed by email once processed.

05Cancellations by Gconcept

Gconcept reserves the right to cancel or reschedule any booking, session or event due to weather, maintenance, safety or circumstances beyond our control. In such cases, we will offer a full refund or a rescheduled slot at no additional cost.